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Title: Impact of food and beverage quality on passenger satisfaction in Indian railways
Authors: Dandotiya R
Aggarwal P
Gopal R.
Keywords: Food and Beverage Quality
Passenger Satisfaction
Indian Railways
Issue Date: 2020
Publisher: IGI Global
Abstract: This study uses disconfirmation theory to evaluate a theoretical model, which explains the relationship of four constructs of the food and beverage quality, namely freshness, taste, presentation, and temperature.
URI: 10.4018/IJCRMM.2020040103
Appears in Collections:Journals

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