http://hdl.handle.net/123456789/374 JMRH 2026-04-20T02:46:52Z http://hdl.handle.net/123456789/801 Title: Streamlining the Processes Preceding an Operation Using Six Sigma Authors: Singh, Ankit; Singh, Sougrakpam Sushillo; Ravi, Priya Abstract: The operation theatre is the major cost and revenue center in a hospital. The operation theatre’s optimum utilization will not only increase the revenue for the hospital but will also have a significant positive impact on customer satisfaction, for both internal and external customers. The present study aims in improving the existing process in an operation theatre suite of a tertiary care private hospital in Siliguri (West Bengal), which suffers from a process related problem, delay in scheduling operations (Sigma level 2.17), as found out in the Pilot Study. The study is carried out to improve the sigma level. Aligning with it, the operation theatre utilization is calculated with the objective of its benchmarking, as per industry standards. 2018-04-02T00:00:00Z http://hdl.handle.net/123456789/780 Title: Service-Profit Chain Analysis in Healthcare Services Authors: Ranjan, Pratyush; Ranjan, Peeyush Abstract: Focus on the service-profit chain by organizations in the service sector has been found to be of crucial importance. Companies in varied sectors like banking, airlines, restaurants, and healthcare have become industry leaders by focusing on aspects of the service-profit chain. This paper presents an analysis of the service-profit chain in the healthcare sector. Taking two examples of hospitals from India and one from abroad this paper brings out the importance of focusing on the service-profit chain in this sector. An analysis of the practices in these hospitals, with a major focus on Aravind Eye Hospital, will give a perspective of how these hospitals have focused on the service-profit chain and made them efficient and effective and have enhanced their customers’ satisfaction. Service-profit chain analysis can help healthcare organizations to be customer focused. It can motivate organizations to develop attractive value propositions for customers. It can also provide a warning to organizations that are neglecting the interests of employees. Overall, the service-profit chain provides a useful framework for healthcare organizations in developing their strategy as well as implementing day-to-day operations. 2018-04-02T00:00:00Z http://hdl.handle.net/123456789/779 Title: Role of Information Technology in Healthcare Services: Visitor’s Perception Authors: Sharma, Santosh Kumar; Kumar, Anil Abstract: The aging population, increasing pollution, and lethargic lifestyle of human beings are some of the primary reasons for the growth of the healthcare sector. Indian entrepreneurs have observed this growth opportunity and providing healthcare services in multiple ways. However, the literature emphasizes that without integrating information technology in existing healthcare facilities, quality service cannot be rendered to a large number of patients. With this backdrop, the present study is a novel endeavor to explore the role of information technology in Indian healthcare services. It aims to explain the relevance and dimensions of information technology in relation to healthcare services and examines the empirical relationship between identified dimensions and some demographical factors (age, educational qualification, income, and gender). The results of this study can be beneficial to healthcare professionals, service enablers, implementing agencies, and policymakers. Limitations, further research directions, and conclusions have been discussed. 2018-04-02T00:00:00Z http://hdl.handle.net/123456789/763 Title: Antibiofilm Potential of Metal Based Nanoparticles: Synthesis and Mode of Action Authors: Kaur, R; Khurana, M; Virk, R K; Sharma, A Abstract: Biofilm refers to a group of microbes colonizing together and often adhered to a surface. The adherence is attributed to secretion of polymeric substances comprising of extracellular DNA, proteins, and polysaccharides thereby limiting the access and inhibitory activity of existing antimicrobial agents. Biofilm are a major cause of acute infections and pose immense clinical threat especially in conditions employing the use of invasive devices thus being a major source of mortality and morbidity. Hence there is a dire need to develop alternative treatment against biofilm related infections. Advances in nanotechnology has opened new horizons. Nanoparticles derived from various metal present promising candidates to ameliorate biofilms owing to their antioxidant potential. 2018-04-02T00:00:00Z